Michael Turner
Official storefronts list current collections, provide serial-number registration, offer phone support; domestic shipping usually 1–3 business days, express options available at checkout, returns commonly within 30 days. Expect price range for compact spinner carry-ons around $350–650; medium checked pieces $450–900; hard-side variants toward upper end of that scale.
Major department stores such as Macy’s, Nordstrom, Bloomingdale’s stock new collections; online specialty retailers like Zappos, eBags, Amazon storefronts frequently feature seasonal markdowns or bundled accessory deals. Confirm “authorized reseller” status on the product page to preserve the manufacturer’s lifetime repair guarantee.
Outlet markets alongside factory-second pages deliver discounts of 20–60% on discontinued colors or floor samples; always read the repair-policy fine print before completing checkout. For pre-owned options prioritize listings with multiple high-resolution photos, a clear description of wheel and zipper condition, plus seller-return terms.
For authenticity checks request model tag and serial code from the seller; contact manufacturer support with that code to verify repair coverage. If ordering from overseas verify import duties, VAT handling, expected transit times, and whether warranty service accepts international returns.
Authorized sellers for this brand’s travel cases
Purchase directly from the manufacturer’s official site for uninterrupted lifetime repair coverage; warranty registration processed instantly; direct access to genuine replacement parts and repair history tied to the serial number.
Secondary reliable sources: major department stores – Nordstrom, Bloomingdale’s, Neiman Marcus; specialty retailers – eBags, Zappos; authorized storefronts on Amazon where the seller is listed as the brand or “authorized dealer”. Before completing a transaction, confirm the seller’s authorization statement in product details; request a copy of the warranty registration policy.
For airport or outlet purchases inspect the sales receipt carefully; register products immediately via the manufacturer’s support portal using the serial number found inside the main compartment; retain proof of purchase to preserve lifetime coverage.
For pre-owned pieces prefer platforms with seller ratings, return windows: eBay, Poshmark, Facebook Marketplace; request close-up photos of stitching, wheel housings, zipper pulls, interior tags; absence of an original receipt may limit warranty remedies.
Complement travel cases with carry solutions such as a best backpack for everyday carry for short trips; protect contents from heavy rain using a best cantilever umbrella cover.
Find authorized retailers near you; verify authenticity
Use the manufacturer’s official Dealer Locator: enter ZIP/postal code, note listed store names, addresses; call each outlet to confirm authorized-dealer status; ask which model numbers they stock; request confirmation that purchases include the manufacturer’s warranty registration.
Require proof at point of sale: ask for an authorized-dealer certificate or dealer ID, a distributor invoice showing source, the original warranty card plus tags containing model and serial numbers; if the seller refuses to provide documentation, treat the merchandise as unauthorized.
Verify online sellers: compare the marketplace listing against the manufacturer’s roster of authorized e-retailers; confirm the exact SKU appears on the official site; ensure the seller supports warranty registration and returns for manufacturer-covered defects; watch for prices substantially below official retail – such pricing frequently indicates gray-market stock without warranty protection.
Authenticate after purchase: register the product on the manufacturer’s website immediately using the serial/model number; if registration fails, contact support with receipt and photos of inner tags for written verification. Inspect physical markers: logo placement, label format, stitching patterns, zipper markings, fabric denier tag, warranty-card serial; photograph tags and store copies of purchase documents.
When authenticity is doubtful: submit a support request to the manufacturer’s customer service via phone or chat, include retailer name, order number, purchase receipt plus clear photos of model and serial tags; request written confirmation of authenticity or instructions for warranty coverage or return authorization.
Order directly from the official site: inventory, shipping, warranty details
Purchase through the brand’s official online store for the broadest selection, fastest fulfillment, direct access to lifetime repair service.
Inventory specifics
The online catalog typically lists 100+ SKUs spanning carry-ons (~20 styles), checked cases (~15 sizes), briefcases, backpacks, garment bags, totes; color runs per model usually range from 6 to 18 options. Product pages display exact exterior dimensions, interior capacity, tare weight, expansion limits, wheel system, handle travel length, materials and a list of included accessories. Stock status appears as “Available”, “Low stock”, or “Pre-order” with estimated restock dates; limited-edition drops and outlet markdowns are announced on the storefront and via newsletter. Use size filters, material filters, and the “Compare” tool to match airline limits for carry-on dimensions.
Shipping, returns, warranty
Shipping: typical processing time is 1–2 business days; standard transit within the contiguous U.S. runs 3–7 business days; expedited 2-day and overnight options offered at checkout for an added fee. Signature may be required for high-value orders; tracking number issued at shipment. Free standard shipping thresholds vary by promotion; check the cart page before completing purchase. International orders show duties and VAT at checkout when available; otherwise customs fees may be billed on delivery.
Returns: standard window is 30 days from delivery for unused items returned in original condition; initiate a return via the online portal to receive a prepaid label when eligible. Sale items may carry different return rules; restocking fees rare but possible for heavily discounted clearance orders.
Warranty: the manufacturer provides lifetime repair coverage for defects in materials or workmanship for the serviceable life of the product; coverage excludes cosmetic scuffs, deliberate misuse, theft. Start a claim using the online repair form; include order number, SKU or serial, photos showing damage, brief description. Typical repair turnaround after receipt is 10–21 business days; domestic warranty repairs are usually performed at no charge for parts and labor, though inbound shipping expenses or return shipping surcharges may apply in certain cases. International repair requests may involve customs documentation plus handling fees. Paid repair options exist for out-of-warranty or accidental damage; registering the product after purchase speeds claim processing. For support use the site’s Contact page or live chat during posted business hours; have the order confirmation available for fastest assistance.
Related reading: best aquarium canister filters
Score discounts: outlet stores, seasonal sales, promo codes & certified refurbished options
Prioritize factory-certified refurbished models for highest value – typical savings 30–50% while retaining original warranty (often 1–5 years) after full functional testing.
Outlet centers, clearance cycles, expected discounts
Check premium outlet malls (Woodbury Common, Sawgrass Mills, Desert Hills), off-price department chains (Saks Off 5th, Nordstrom Rack) plus online outlet portals; typical reductions range 30–70% off MSRP on prior-season pieces, with clearance events pushing up to 60% on discontinued colors or sets.
Timing: Black Friday/Cyber Monday (late Nov) yields sitewide 20–40% off select items; Presidents’ Day, Memorial Day, Labor Day sales commonly post 15–30% markdowns; January clearance; end-of-summer back-to-school promos often move carry-on sets at 40–60% off.
Promo codes, stacking strategy, cashback
- Sign up for retailer newsletters for first-time discounts (commonly 10%); combine with seasonal promo codes when stacking permitted.
- Use coupon aggregators (RetailMeNot, CouponCabin) plus browser extensions (Honey, RetailMeNot Genie) to auto-apply active codes; double-check brand exclusions before checkout.
- Leverage cashback portals (Rakuten, TopCashback) for 2–10% return; pair with credit-card shopping portals that offer bonus points for travel-related spending.
- Apply student, military, AARP discounts if available; some stores accept one verification for immediate 10–15% off.
Promo expectations: standard sitewide codes usually offer 10–25% off; targeted flash codes occasionally reach 30% on specific SKUs; free-shipping codes reduce total cost by roughly $10–25 depending on size.
Certified refurbished specifics
- Sources to check: official factory-refurbished outlet page; Amazon Renewed; eBay Refurbished; manufacturer-authorized refurb partners listed on retailer pages.
- Condition grades: “Like new” – minimal cosmetic wear; “Certified refurbished” – repaired components with testing records; “Open-box” – unused returns. Typical price cuts: 25–50% off MSRP depending on grade.
- Warranty: factory-certified units often include same limited warranty as new items or a dedicated refurbished warranty (range: 90 days to 2 years). Confirm warranty length and transferability before purchase.
- Pre-purchase checklist: confirm serial number; request refurbishment report or testing certificate; verify included accessories; confirm return window plus restocking fee policy.
- Use a credit card that offers purchase protection for extra coverage during the seller return period.
- Call outlet stores to place a short hold on specific models before traveling to the mall; request SKU confirmation to avoid wasted trips.
- For high-ticket purchases request a printed invoice listing model number, refurb grade, warranty duration; retain documents for future warranty claims.
Inspection checklist and safest marketplaces for preowned B&R travel gear
Prefer certified sellers and platforms with buyer protection; insist on serial-number photos, a short test-roll video, and a minimum 14-day return window before completing any purchase.
Pre-purchase inspection checklist
Exterior shell: inspect for dents, deep gouges, or warped panels that prevent the bag from standing square. Minor scuffs are acceptable; structural deformation is not.
Wheels & casters: confirm smooth rotation with no wobble. Ask seller for a video showing multiple full rotations on a hard surface and check for cracked wheel housings or missing bearings.
Telescoping handle: extend and retract at all stops. Look for play in the joints, friction noises, or a handle that fails to lock into position.
Zippers & pulls: operate every zipper end-to-end and open interior pockets. Replaceable pulls are common; missing or separated zipper tape indicates higher repair cost.
Hardware & corners: check rivets, corner bumpers, hinges for corrosion, loose screws, or repairs. Surface rust on hardware usually signals water exposure.
Interior lining: scan for stains, mold, tears, or strong odors. Request interior photos with a bright light; persistent mildew smell is a deal-breaker unless seller agrees to deep-clean refund terms.
Seams & stitching: run fingers along seams for skipped stitches or seam separation greater than 3–5 mm. Small thread pulls are repairable; split seams are not economical if extensive.
Labels, serial number, warranty card: verify the label and serial against the manufacturer’s online warranty tool or customer support. Ask for a photo of the serial on the shell or interior tag.
Repair history & receipts: request documentation for any professional repairs and receipts showing original purchase date. Note that many lifetime warranties require original proof of purchase to make claims.
Function test during pickup: roll on pavement, lift to test carry handles, open/close all compartments, and confirm any expandable collars zip/unzip smoothly. If meeting in person, test before handing over funds.
Safest resale platforms and seller red flags
Highest-trust options: manufacturer-certified preowned programs (if available), established luxury consignment sites with authentication (e.g., TheRealReal), and sellers with platform-backed buyer protection (e.g., eBay with PayPal Goods & Services protection).
Secure marketplace criteria: seller feedback ≥98%, at least 200 completed sales for the account, clear return policy (≥14 days), tracked shipping, and payment via platform that offers buyer dispute resolution.
Local transactions: use Facebook Marketplace or OfferUp only if the seller provides serial photos and you meet in daylight at a public place; bring a friend and a credit/debit card to use a protected payment method instead of cash.
Red flags: refusal to show serial number, photos older than a week, price far below typical used values with no justification, no returns, requests for direct bank transfer or wire-only payment, or sellers who delete listings after messaging.
Pricing benchmark: compare recent completed listings for the same model and condition; expect roughly 40–70% of original retail for good-condition pieces with transferable warranty or verifiable proof of purchase.
Post-purchase steps: save all listing images and seller correspondence, register the serial with the manufacturer if registration is allowed, and inspect immediately on delivery to file a return or dispute within the platform’s protection window.
