Does citizem allow leaving luggage

Recommendation: Reserve storage in advance and use the reception desk for short-term deposits – guests may store standard bags for up to 24 hours with a single-item fee of $5; each additional 24-hour period costs $3 per item. Desk operating hours: 06:00–22:00; items dropped off outside that window require prior arrangement and may incur a $10 after-hours handling charge.

Required at drop-off: government ID and booking or reservation confirmation. Each item receives a numbered tag and a paper receipt; keep the receipt for collection. The service limits liability to $50 per item unless declared-value coverage is purchased at $2 per day, which raises coverage up to $200 per item. High-value contents (electronics, jewelry, cash) are accepted only with declared value and may require an extra surcharge.

Size and content rules: maximum single-item weight 25 kg and maximum combined linear dimensions 150 cm; oversized or unusually shaped items must be approved before arrival. Prohibited contents include perishables, hazardous materials, weapons, and uninsurable goods (large amounts of cash, illegal items). Claims must be filed within 48 hours of pickup; late claims are not accepted.

Practical steps: book storage online or call reception at least 24 hours ahead, tag and padlock soft bags if possible, photograph valuable items before drop-off, and plan pickup within the agreed timeframe to avoid overstay fees ($10 per day). If onsite storage is full or unavailable, use nearby station lockers or paid third-party storage points listed on major travel apps.

Official policy on baggage storage

Recommendation: Deposit bags at the venue’s storage desk on arrival – first 24 hours are complimentary; thereafter charge is $4 per bag per 12-hour block with a $18 daily cap.

Access, time limits and sizing

Storage service operates 06:00–22:00 daily; collections outside these hours require prior arrangement and incur a $10 after-hours retrieval fee. Maximum accepted weight is 32 kg (70 lb) per item; maximum linear dimension (length + width + height) is 158 cm. Oversized items must be approved in advance and may incur a handling surcharge of $25.

Documentation, reservations and fees

To deposit items present a government ID and your booking confirmation or local reservation number. Walk-in storage accepted subject to space; pre-booked storage guaranteed. Payment accepted by card only. If an item is deposited under a third-party name, the person collecting must present the original receipt and matching ID.

Short-term hold: first 24 hours free. Overage billing begins on the 25th hour. Cancellation of a pre-booked storage slot before deposit: refund minus a $2 administration fee if cancelled ≥12 hours prior.

Prohibited contents: firearms, explosives, flammable liquids, perishable food, live animals, and illegal substances. High-value items (cash, passports, jewelry, negotiable instruments, electronic devices worth over $500) should not be stored; if accepted, a declared-value surcharge applies.

Liability and insurance: Standard liability is limited to $100 per item. Purchase declared-value coverage at deposit for an additional fee: $10 for coverage up to $1,000, $25 for coverage up to $3,000. Report damage or loss within 48 hours of retrieval to file a claim; claims submitted after 7 days will not be accepted.

Uncollected items: items unclaimed after 30 days are considered abandoned and may be donated or auctioned; a disposal/administration charge of $35 plus accrued storage fees will be deducted from any sale proceeds before refunding the remainder to the owner (if contactable).

To resolve disputes or request special handling (fragile items, early check-in, oversized gear), contact support via the email or phone number shown on your booking confirmation; expect a response within 24 hours on business days.

How to request a drop-off with on-site staff

Request a checked-item drop 24–48 hours before arrival and bring photo ID plus your booking reference.

1. Contact options: use the provider’s app or official phone number; if available, choose the in-app “storage request” to create a timestamped record.

2. Bring these documents and items:

   • Photo ID (passport or driver’s licence)
   • Booking reference or confirmation email (printed or on-screen)
   • Payment method (card, contactless or mobile wallet)
   • Any item-specific receipts or serial numbers for electronics

3. At check-in: present ID and reference, ask staff to weigh and tag each bag or case, request a numbered, signed receipt with the collection deadline clearly printed.

4. Labeling and security: attach a paper tag with your full name and phone number; secure zippers with a small lock; photograph each item and the tag (timestamped) before handing over.

5. Fees and time limits: typical one-time drop fees run ~£5–£12 per item; multi-day storage may be charged ~£1–£3 per day. Confirm the exact rate and any maximum storage window (commonly 7–30 days) before accepting service.

6. High-value items and electronics: declare items over £500 at handover and ask whether extra insurance is available. If you plan to store camera equipment, consider which pieces to keep with you or declare value – see best digital camera for 250 pounds.

7. Prohibited and restricted items: do not hand over explosives, flammable liquids, illegal substances, live animals, or perishable food; check the provider’s restricted-items list and confirm verbally if uncertain.

8. Pickup procedure: present the signed receipt and the same ID shown at drop-off; inspect seals/tags before accepting items; if any damage or item missing, photograph condition and report to staff immediately.

9. Disputes and claims: keep the signed receipt and timestamped photos. Report discrepancies to customer service within 48 hours; if unresolved, request escalation to a manager and file a written claim. Retain all evidence for at least 30 days.

10. Sample scripts to use:

    • “Hi – booking under [Full Name]. I need to drop one suitcase for X hours. Could you confirm the fee and where to sign?”
    • “I have electronics in this case; I declare value £[amount]. Please note this on the receipt and advise about extra coverage.”
    • “Can you print a numbered receipt and attach a tag? I will photograph the item and tag here before handover.”

Ask staff to itemize all charges on the receipt and record the agreed collection deadline in writing before you leave the premises.

Allowed baggage types, size and weight limits

Carry a single cabin bag (max 55 x 40 x 20 cm / 21.5 x 15.7 x 7.8 in, 8 kg / 17.6 lb) plus one checked case (max linear dimensions 158 cm / 62 in, 23 kg / 50 lb); extras or over-spec items incur surcharges or refusal of acceptance.

Size & weight caps

Cabin items: 55 x 40 x 20 cm and 8 kg. Personal item (small backpack or laptop bag) must fit under the seat; recommended max 40 x 30 x 15 cm.

Checked cases: Standard checked piece: max 158 cm linear (L+W+H) and 23 kg. Overweight band: 24–32 kg – surcharge applies (typical range $35–$75); items >32 kg require special handling and may be refused. Oversize: linear >158 cm – oversize fee applies (typical range $50–$150) and pre-booking is usually required.

Sporting goods, instruments and special items

Sport equipment: Skis, surfboards, bicycles and golf bags accepted with pre-booking. Example limits: skis up to 200 cm, surfboards up to 300 cm – fees vary by item and size; fragile sports gear should be in a hard case and declared at drop-off.

Musical instruments: Small instruments that meet cabin dimensions may be carried on if space permits; larger instruments must be checked or purchased a separate seat. Hard-shell instrument cases advised.

Strollers & child seats: Foldable strollers and car seats can be gate-checked or checked free of charge when presented at the desk; confirm maximum folded dimensions with staff.

Batteries & hazardous materials: Spare lithium-ion batteries must travel in the cabin only, terminals covered, individual batteries ≤100 Wh; 100–160 Wh require prior approval and carrier declaration. Flammable liquids, explosives and compressed gases are prohibited in checked and cabin pieces unless specifically permitted and declared.

Tip: For any item outside the standard size/weight bands, contact the operator 24–48 hours before arrival to pre-book, confirm fees and avoid refusal at drop-off.

Liability and claims process for stored baggage with the operator

File a damage or loss report within 24 hours of collection and submit a completed claim form no later than 7 days; missed deadlines will normally void compensation eligibility.

How to file and what to provide

Submit the operator’s claim form (available at the service desk or by email) plus: original deposit receipt, photo of the item and packaging at drop-off and collection, government ID, proof of value (purchase receipt or appraisal), and a police report for theft or vandalism above $200. Email [email protected] or hand-deliver to the location where the item was stored. Incomplete submissions will be returned with a 5-business-day cure period.

Investigation, payout calculation and exclusions

The operator acknowledges receipt within 3 business days, conducts a physical inspection within 14 calendar days and issues a decision within 30 calendar days. Compensation equals declared value if declared-value coverage was purchased at deposit; otherwise standard settlement equals fair market value up to the published liability cap. Repairs are assessed using local repair estimates; replacement cost applies only when repair is not feasible.

Excluded items: cash, travel documents, negotiable instruments, un-declared high-value jewelry, perishables, hazardous materials, and items stored contrary to the facility’s acceptance rules. Damage from normal wear, pre-existing defects, or improper packaging will be reduced or denied based on inspection findings.

If dissatisfied with the decision, escalate to the regional claims manager within 14 days of the final decision and supply any additional evidence. If escalation fails, pursue mediation or small-claims court in the operator’s jurisdiction; preserve originals and certified copies of all correspondence for litigation. Purchase separate travel or goods insurance for high-value items when declared-value coverage is unavailable or insufficient.

Fees, time limits and penalties for storing bags with the provider

Prepay for 24-hour blocks to save 10%: hourly rate $5 for the first hour, $3 per additional hour, daily cap $15; prepaid daily rate $13; weekly cap $60.

• Standard fee schedule
  • First hour: $5
  • Each subsequent hour: $3 (capped at $15/day)
  • Prepaid 24‑hour block: $13 (must be paid at drop-off)
  • 7‑day maximum charge: $60
• Short‑term grace and hold period
  • Pickup grace period: 15 minutes after scheduled end time – no fee if within grace.
  • After 15 minutes, hourly late fee applies until daily cap reached.
• Overnight and after‑hours handling
  • Overnight storage (items remaining past 23:59): additional flat fee $10 per night.
  • After‑hours retrieval (staff call‑out): $20 plus applicable hourly/daily charges.
• Late pickup and abandonment penalties
  • Late pickup: 25% of the daily cap ($3.75) per calendar day after the initial daily cap is reached, or $5/hour if under daily cap–whichever yields higher charge up to weekly maximum.
  • Unclaimed property procedure: items uncollected for 60 days enter abandoned‑property process; administrative disposal/auction fee $50 deducted from sale proceeds.
• High‑value items, surcharges and size handling
  • Declared‑value coverage option: $2/day per item for declared protection up to $500; purchase required at drop‑off.
  • Items declared above $500 require written appraisal and preapproval; surcharge 10% of declared value as handling fee.
  • Oversized or heavy pieces (over 32 kg or over 160 cm linear): surcharge $8 per item per day and must be prebooked.
• Damage, loss, claims and timelines
  • Base liability without declared coverage: $50 per item.
  • To file a claim submit receipt, photos and inventory within 14 days of pickup; provider acknowledges within 7 business days and issues final determination within 30 calendar days.
  • Administrative claims fee: $25 (waived if claim approved).
  • If evidence shows negligence and declared coverage purchased, settlement up to declared limit; disputed valuations escalate to independent appraiser at request of either party.
• Payment, receipts and dispute steps
  • Accepted payments: major credit/debit cards, mobile wallets, cash (cash accepted only at staffed locations).
  • Always obtain an itemized receipt with collection deadline and declared‑value status; keep photos and serial numbers.
  • Dispute window: open a formal case within 14 days of pickup via email or in‑person desk; escalate to consumer protection agency after 45 days if unresolved.
• Practical recommendations
  • Photograph each item on arrival and at drop‑off; note visible damage on the receipt to avoid denied claims.
  • Purchase the declared‑value add‑on for electronics, instruments, camera gear or beach equipment that is costly to replace–see best way to plant a beach umbrella for handling tips on outdoor gear.
  • For heavy or awkward items consider the oversized surcharge and prebooking; consult packing/rigging guides such as best umbrella rig jigheads when preparing fishing or umbrella rigs for storage.

If on-site staff refuses to accept your bags: local lockers and alternative services

Immediate action: keep passports, cash and electronics with you, photograph bag contents and condition, then secure a nearby public locker or book a vetted private storage spot within 30 minutes.

Local lockers – where to find and what to expect

Common locations: main train stations, airports, major bus terminals, large shopping centres and some museums. Typical locker sizes and fit: small ~40×30×20 cm for daypacks; medium ~55×35×30 cm for cabin suitcases; large ~80×45×40 cm for checked-size cases. Typical costs (per 24 h): Europe €3–20, UK £4–18, USA $4–25 depending on size and location; hourly options exist at some stations (from ~€1–3/hour). Many airport lockers charge a premium and have 24/7 access, whereas station and museum lockers often close with venue hours–check opening times before committing.

Before using: confirm maximum dimensions printed on the locker, weigh your bag if size limit is posted, take the claim ticket/photo of the locker number, and use your own padlock if allowed. Avoid storing valuables – keep them on your person or in a sealed valuables pouch you carry.

Private short-term services and courier options

App-based networks connect travellers with local shops and hotels that accept bags for a daily fee. Representative names: Stasher, Bounce, LuggageHero, Nannybag, Vertoe, BagBnB. Typical rates: €4–10 / $5–12 per item per day; many providers include basic insurance (commonly €1,000–3,000 or equivalent) – always read the policy limits before booking. Book online, show the reservation QR or code at drop-off, and keep the booking confirmation until pickup.

For onward delivery instead of short-term storage: door-to-door couriers (Send My Bag, Luggage Forward and similar) charge from roughly $30–$120+ depending on distance, weight and speed; expect 1–7 day transit for domestic routes, longer for international. Use courier services when you need items delivered to the next address rather than stored locally.

Practical selection checklist: confirm hours of access, measure or compare stated locker size with your bag, compare daily price and insurance cover, book and keep a digital receipt, photograph item condition at drop-off, and avoid leaving passports, jewelry or high-value electronics in any external storage.