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The staffed storage point sits inside the main arrivals hall on the ground level, typically adjacent to taxi ranks and car hire counters. For immediate drop-off go straight to the desk after customs; for overnight or multi-day needs ask staff about daily rates, maximum storage period and size restrictions.
Typical opening hours: staffed desks usually operate roughly 06:00–23:00; dedicated lockers or private companies offer round-the-clock access at offsite locations in the city. Typical pricing ranges per 24-hour period: small bag €6–8, medium €8–12, large €12–18; weekly rates and item-specific surcharges (sports equipment, oversized cases) may apply. Card and contactless payments are commonly accepted; some agents still take cash.
Procedure and security: you will present ID, sign a deposit slip and receive a tagged receipt or barcode. Keep that receipt until collection; inspect and photograph your case before handover. Most facilities use CCTV and sealed tags; declared insurance value is normally limited – carry passports, cash, jewelry and breakables with you rather than storing them.
Practical tips: label your bag with a contact phone number, note the storage reference on your phone, and allow an extra 20–30 minutes at drop-off/collection during peak times. If arrival or pickup falls outside staffed hours, reserve a locker in advance or check hotel concierge options in the Mallorca capital for short-term holding. For queries about dimensions, prohibited items or lost property, consult the official PMI terminal information page or the arrivals information desk before depositing any items.
Storage options at PMI terminal
Use the official PMI left-baggage desk in Terminal A (Arrivals level) for secure short-term storage; counter hours are typically 06:00–23:00 and staff require a photo ID and flight details at drop-off.
Typical tariffs: small daypack ~€6 per 24h, medium suitcase ~€9–€12 per 24h, oversized items €12–€20 per 24h; payment usually by card or cash at the desk. Ask for exact rates before handing over items.
Prohibited deposits include cash, passports, fragile antiques, hazardous materials, and perishable food; high-value electronics should be carried or insured separately. Obtain and keep the receipt and reclaim tag; late retrieval incurs extra daily charges.
If the terminal desk is closed or full, use licensed off-site storage providers or app-based services near Mallorca’s capital and the cruise/coach zones; typical commercial options cost €5–€12 per day and allow hourly or multi-day bookings online.
For fast transfers between terminal and city storage points, expect taxi fares around €25–€35 to the city centre and allocate 20–35 minutes travel time depending on traffic; schedule pick-up at least 30–45 minutes before your return to the terminal to avoid missed flights.
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On-site consignment counters and self-service lockers: exact PMI locations
Store carry bags at the staffed consignment desk located in PMI Terminal A Arrivals; there are no public self-service lockers inside the terminals.
Staffed consignment desk – exact spot: Ground Floor, Arrivals Hall of Terminal A, immediately past the baggage reclaim area. The counter sits between the car hire desks and the taxi rank, clearly signed as “Consigna” or “Left Luggage”. Staffed hours follow flight activity (early morning until late evening); cards and cash are usually accepted. Expect to show photo ID and your travel document when dropping off or reclaiming items.
How to reach the counter from arrivals
After collecting bags, follow signs for “Arrivals / Exit.” Walk toward the main exit and information area; the consignment counter is on the same level, adjacent to the car rental row and opposite the external bus/taxi doors. If unsure, ask any information desk staff in the arrivals hall for “Consigna” directions.
Self-service lockers and nearby alternatives
No automated lockers are available inside PMI terminals. For unattended lockers or short-term storage, use private storage networks in the city centre (main intermodal transport hub and port area) or book a vetted local shop via online platforms (search for “left items city storage PMI”). If choosing a city option, allow 20–40 minutes travel time from PMI and confirm opening hours in advance.
Operating hours, advance booking and maximum storage duration
Reserve a slot online before travelling during high season; staffed desks usually operate early morning to late evening while lockers remain accessible round‑the‑clock.
- Staffed desk (PMI arrivals, ground floor)
- Typical hours: 05:30–23:00 daily (summer months may extend hours slightly).
- Services: check‑in of oversized items, declared‑value receipts, long‑term deposits and special handling for sports equipment.
- Payment: card and cash accepted; receipt with pick‑up code issued on payment.
- Automated lockers
- Access: 24/7 self‑service.
- Sizes & prices (approximate): small €4–€6 / 24h, medium €6–€10 / 24h, large €10–€15 / 24h; actual rates posted on site and on operator pages.
- Operation: pay at kiosk or via app, keep electronic code/QR for retrieval.
Advance booking and practical steps
- Book online when travelling between June and September or during local events; same‑day walk‑ins are possible but slots and locker availability can be limited.
- For items exceeding standard locker dimensions, reserve the staffed service at least 24 hours ahead; for groups or multiple items reserve 48–72 hours in advance.
- Required on collection: government ID, payment receipt or booking reference; arrive 15–20 minutes before the desk closes to avoid denied service.
Maximum storage periods and procedures for overdue deposits
- Self‑service lockers: typical maximum continuous occupancy 7 days; items left beyond this may be removed by the operator, who will attempt to contact the depositor if contact details were provided.
- Staffed deposits: standard maximum 30 days; extended arrangements (up to 90 days) sometimes possible by prior agreement and additional fee.
- Uncollected items after the operator’s retention period are handled according to Spanish regulation: declared value compensation rules apply, then goods are either auctioned, donated or destroyed; extra recovery fees apply.
Quick tips
- Photograph items and keep the receipt code separate from packed contents.
- Prohibit transportation of hazardous materials and perishable goods; refusal likely at drop‑off.
- Confirm exact hours, size limits and up‑to‑date prices on the operator’s official page or third‑party booking platforms before travel.
Accepted items, forbidden contents and security checks
Store only non-hazardous personal effects; retain passports, cash, prescription medicines and high-value electronics on your person.
Commonly accepted: clothing, footwear, sealed toiletries (non-flammable), books, small personal items, intact cameras, laptops and other devices that contain installed batteries. Soft bags and suitcases should be machine-friendly for X-ray screening.
Prohibited for deposit: explosives, fireworks, ammunition, corrosive chemicals, strong acids/alkalis, petrol/kerosene, large quantities of solvents, spray paints, oxygen cylinders, compressed gas canisters, radioactive material, biological samples and illegal drugs. Sharp weapons, replica firearms and destabilized weapons are refused unless fully legalised and pre-authorised by the facility and local authorities.
Lithium battery rules: devices with installed lithium-ion batteries are normally accepted; spare lithium-ion cells over 100 Wh or lithium-metal cells with more than 2 g lithium content require carrier approval and usually cannot be deposited. Keep spare batteries with you rather than consigning them.
Perishables, plants and live animals are generally rejected because of pest-control and health regulations. Avoid storing food that can spoil or leak; strong odors, liquids and gels are often refused to prevent contamination of other deposits.
Security screening procedures: all items are X-rayed and may undergo explosive-trace swabs. Alarms trigger manual inspection; staff will open containers and may cut non-standard locks. Facilities keep CCTV records and may copy ID details from depositors; illicit finds are reported to Guardia Civil or police and may be seized, with possible fines or criminal charges.
Packing and documentation tips: photograph contents before handing over, declare high-value items on the deposit slip, remove loose liquids and aerosols, place electronics in outer compartments for easy screening, and label bags with contact details. Use simple padlocks but expect staff to require access if a search is needed.
Liability and cash rules: check the provider’s maximum declared value and insurance policy before depositing. Do not deposit cash sums above €10,000 without declaring to customs; retain receipts and the claim number until retrieval.
Pricing structure, size/weight limits and extra-charge scenarios
Recommendation: Use the staffed deposit desk at PMI for pieces over 25 kg or with any dimension over 150 cm; use coin-operated or staffed lockers for day trips and short storage – choose the smallest locker that fits your bag to avoid higher fees.
Standard pricing and size/weight tiers (approximate)
| Service | Maximum dimensions | Maximum weight | Typical price | Billing unit |
|---|---|---|---|---|
| Small locker (S) | ≤ 40 × 30 × 25 cm | ≤ 10 kg | €4 | per 24 hours |
| Medium locker (M) | ≤ 60 × 45 × 45 cm | ≤ 20 kg | €6–€8 | per 24 hours |
| Large locker (L) | ≤ 100 × 50 × 50 cm | ≤ 30 kg | €10–€12 | per 24 hours |
| Staffed deposit (counter) | up to linear 150 cm (L+W+H) | ≤ 32 kg standard; heavier by arrangement | €7–€15 | first 24 hours (discounted weekly rates) |
| Oversized/long item storage | > 150 cm linear | > 32 kg | €20–€35 | first 24 hours |
Most providers charge by 24-hour blocks; partial days normally count as a full day. Weekly rates typically apply from day 5 onward (example: 5–7 days priced as 3–4× daily rate). Payment methods: cash (EUR) and major cards; some self-service lockers accept contactless only.
Extra-charge scenarios and handling fees
Overweight/oversize surcharge: items exceeding the stated weight or linear size incur an added fee, generally €10–€25 per item for the first day. Advance notification to the desk required for pieces over 30 kg or longer than 200 cm.
Late retrieval (after closing or after agreed pickup date): after-hours collection fee €20–€40; uncollected-item storage beyond maximum retention leads to disposal/auction fee plus administrative charge (example: €50–€100 before disposal).
Fragile, valuable or special-handling items: declared valuables may require a handling/insurance fee of €5–€15 per item per day or a flat insurance premium (common flat fee €10–€30 for up to €500 declared value). Failure to declare high-value contents can void liability limits.
Prohibited or restricted contents discovered at check-in: immediate confiscation and administrative processing fee typically €15–€40; disposal of hazardous materials may incur additional charges and potential legal penalties.
Bag repair/packing materials and padlock rental: emergency seal/tape €2–€5; padlock rental/refundable deposit €3–€10. Receipts: insist on a numbered receipt that lists service type, exact rates charged, pickup deadline and contact phone; disputes without a receipt are harder to resolve.
Recommendation for cost control: measure and weigh items before arrival, use the smallest locker that fits, consolidate contents to avoid multiple-item rates, declare valuables if you want insurance coverage, and confirm weekly/long-term rates at the staffed desk before payment.
Pick-up procedure: ID, receipts, lost items and delayed retrieval
Required ID and receipts
Present an original government-issued photo ID (passport, national ID or EU card) plus the storage ticket/receipt at the collection counter; staff will refuse release without both items. The receipt’s claim number or barcode is the unique reference used to retrieve holdings–keep a photo of it on your phone until collection is complete. Payment confirmation (card slip or digital payment screenshot) is required if any outstanding fees apply.
If a third party collects on your behalf, provide a signed written authorization stating the claim number, full name and ID number of the owner, plus a photocopy of the owner’s ID; the collector must present their own photo ID and the original authorization at the counter. Counters will not accept verbal authorizations.
Lost items, delayed retrieval and damage/claim process
Report missing or misplaced contents to the terminal’s lost & found desk immediately and file the operator’s online claim form as soon as possible; the form will request a detailed description, serial numbers, photos and the storage claim number. For high-value items (electronics, jewellery, cash) file a police report and include the police reference when submitting the lost-property claim.
If retrieval is delayed, contact the storage operator by phone or official email giving the claim number and expected arrival time; the operator may offer a paid extension for additional days or require prepayment of anticipated fees. If you cannot attend, arrange a named proxy with written authorization and ID as described above; unpaid, unclaimed items may be transferred to the terminal’s lost-property office after the operator’s retention period.
Inspect contents at the counter before signing any “collected in good condition” acknowledgment. If items are damaged or missing, ask staff to complete a condition report on-site, take timestamped photos, and submit a written claim within the operator’s stated deadline; retain all receipts and correspondence. Shipping of recovered items is possible at the owner’s expense; the operator will require ID verification and payment before release or dispatch.
Security staff may open sealed cases for inspection during release; expect devices to be powered on for verification. For post-retrieval textile or surface cleaning of soiled items consider professional-grade cleaning products such as best car wash detergent for pressure washer for heavy stains (test on a small area first).
