Are there luggage lockers at narita airport

Locations: Coin-operated compartments sit in arrival and transit halls of Terminals 1, 2 and 3 (ground floors, near concourses and transfer corridors). Staffed left-baggage counters operate inside main terminal buildings and by international arrival exits, equipped to handle items that exceed coin-box dimensions.

Typical fees & hours: Small compartments usually cost about 300–500 JPY per 24 hours, medium 500–800 JPY, large 800–1,200 JPY; staffed counters charge higher rates and accept longer storage periods. Coin machines accept coins and some accept IC cards; staffed services normally operate from early morning to late evening – check the official NRT website for current schedules.

Practical tips: Use coin units for quick transfers or short-day visits; for checked-size suitcases, musical instruments or valuables choose a staffed counter and keep the receipt or claim tag. Small compartments fit backpacks and cabin bags, medium fits carry-on suitcases, large fits full-size cases. If a coin unit is full, search other concourses or use the staffed service.

How to handle pickup and restrictions: Most machines return a key or provide a numeric code; note the compartment number, keep cash for fees and retain any claim documentation. Oversized items may incur extra handling charges and require ID at drop-off. For last-minute storage before a flight, allow extra time for retrieval and security checks at staffed counters.

Storage options at NRT terminal

For short-term baggage stowage, use coin-operated storage compartments located in Terminal 1 (B1 arrivals, North/South concourses) and Terminal 2 arrival halls; for oversized items or multi-day holding, use staffed baggage counters in each terminal and arrange delivery-to-hotel if needed.

Using self-service compartments

Payment methods vary by unit: most accept 100-yen coins and many accept IC transit cards (Suica/Pasmo); some newer units accept credit or mobile payment. Retain the receipt or memorize the numeric code shown; retrieval requires the key or code displayed on that receipt.

Time limits differ by operator; common practice: unattended compartments purge holdings after several days. For any item left beyond posted limit, staff at a nearby service counter handles removal and storage – follow on-site signage for exact rules.

Staffed counter services and alternatives

Staffed counters (example operators: JAL ABC, Nippon Express) accept card and cash, handle oversized baggage, offer multi-day storage, and provide delivery to downtown hotels or other terminals for an extra fee. Counter hours typically start early morning and end late evening; verify current opening times before planning.

When compartments are full, consider hotel baggage acceptance or city-based storage services near major stations; pre-book delivery service to minimize wait time during peak travel periods.

Exact locations of coin-operated storage in Terminals 1, 2 and 3 (NRT)

Where to go first

Head to the train concourse level (B1) in each terminal: most coin-operated storage units are positioned adjacent to the JR/Keisei station entrances and the underground passageways connecting terminals.

Per-terminal specifics

Terminal 1 – B1 beside the Keisei/N’EX access and ticket gates; additional rows on the 1F arrival/transfer corridor near the central information desk and the South Wing exit. Terminal 2 – B1 by the train platforms and the corridor to the Central Building; secondary banks on 1F close to the international arrival exits and the bus/taxi forecourt. Terminal 3 – ground floor and B1 close to the terminal train stop and the arrival hall exits; compact units clustered near the transfer walkway to public transport.

Size and payment guidance: small, medium and large compartments are common; typical pricing ranges roughly 300–1,000 JPY per 24 hours depending on size. Many units accept coins and IC cards (Suica/PASMO); a limited number offer cashless payment by credit or app. Maximum unattended storage is usually 72 hours; for extended stays use staffed baggage service counters located in each terminal’s arrival lobby.

If all machine-operated compartments are occupied, use the staffed left-baggage desks for reservation and oversized items; these desks also handle checked storage for multiple days and provide receipts required for customs or hotel pickup. For unrelated practical gear recommendations, see best pressure washer for large patio.

Available sizes, prices and maximum storage durations

Pick a medium coin-operated unit (roughly 500–700 JPY per 24 hours) for a standard carry-on; use the staffed baggage counter for oversized items or storage beyond 72 hours.

Small (compact): typical internal dimensions ~35 × 34 × 56 cm; fits daypacks, small backpacks and hand bags; usual fee 300–400 JPY per 24-hour period.

Medium (standard): typical internal dimensions ~54 × 34 × 56 cm; fits cabin-size suitcases and larger backpacks; usual fee 500–700 JPY per 24-hour period.

Large (long): typical internal dimensions ~117 × 34 × 56 cm (single wide or combined compartments); fits checked-size suitcases; usual fee 800–900 JPY per 24-hour period.

Jumbo / Oversize: limited availability; for surfboards, golf bags, wide suitcases; typical fee 1,000–1,200 JPY per 24-hour period when present.

Maximum continuous storage for coin-operated units: generally capped at 72 hours (3 days). Items left beyond that are moved to the staffed baggage counter under local handling rules and additional charges may apply.

Staffed baggage counter options: accepts oversized items and long-term holds; daily fees commonly start around 800–1,500 JPY for large items and scale by size. Long-term holding often available up to 30 days at selected counters; rates and maximum term vary by terminal and by item dimensions.

Payment and availability tips: coin-operated units accept coins and many electronic IC cards on modern machines; staffed counters accept cash and major cards. Limited jumbo units can fill early on busy days; plan alternatives if storing large sports equipment or long-term items.

Using a coin-operated compartment – steps, payment options and receipt retrieval

Step-by-step operations

Step 1 – choose a compartment: confirm external size label (S/M/L), confirm price panel, and check the indicator light for availability. If items include electronics or liquids, select a larger, weather-protected unit.

Step 2 – prepare items: zip, pad or waterproof-wrap delicate contents; remove loose change and keep passports/valuables on your person.

Step 3 – place items and close the door: put belongings fully inside so the door seals; for keyed units insert required coins/bill first or follow on-panel prompts for contactless payment before shutting the door.

Step 4 – secure and pay: for mechanical units take the physical key; for electronic units confirm payment on the screen and wait for printed receipt or on-screen code; test that the door is locked before leaving.

Payment methods and retrieving your receipt

Accepted tend to include 10, 50, 100 and 500 yen coins and 1,000-yen bills on many machines; selected machines accept IC transit cards (Suica, Pasmo) or contactless payment. If a touchscreen asks for language, switch to English to view exact fees and permitted maximum storage time displayed per unit.

Two common systems:

Key-based: pay at the unit, take the metal or plastic key (usually labelled with a unit number) and keep it until retrieval; lost-key recovery requires contacting the facility counter and paying a replacement fee.

Code-based / ticketed: after payment the machine issues a paper receipt or on-screen numeric/QR code. Keep the receipt and photograph the code; at retrieval enter the code or scan the QR at the central terminal or touch the same IC card you used to pay.

If the receipt is misplaced, go immediately to the nearest service counter with ID and approximate drop-off time; counters can open the compartment after verification, but a penalty or processing fee may apply. For malfunctions (coin jam, failed payment, stuck door) notify staff and keep the payment proof; do not force the unit.

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What to do if a storage compartment malfunctions, you lose the key or forget the code

Report the problem immediately: contact the nearest terminal service counter or on-site staff at the storage area, use the emergency call button or the phone number printed on the unit or receipt; do not force open, pry or use tools on the compartment.

Immediate actions

Record the unit number, exact location (terminal, row, column), time and take photos of the unit display, any error messages and your receipt. Keep the storage ticket and the original payment proof. If a physical key is lost, present passport or national ID plus any booking, boarding pass or bag claim tag that links you to the stored item. If a digital PIN or code is forgotten, ask staff to perform identity verification so they can reset or access the compartment using an operator override.

What staff will do, expected documents, fees and timing

Operators will verify identity and proof of ownership before opening. If identity cannot be confirmed, security or local police may be asked to authorize access; expect an inspection and possible transfer of contents to secure custody. A handling or forced-entry charge often applies (typical range about 500–2,000 JPY depending on operator policy). Typical resolution time is 15–60 minutes; if maintenance or locksmith service is required, allow additional hours. Bring passport/ID, storage receipt, boarding pass or bag claim tag and a payment method (cash or card) for any fees.

If no ID or receipt is available: report the case at the terminal lost & found desk and follow guidance from staff and on-site security; do not attempt unauthorized retrieval, which can cause damage, additional charges and legal consequences.

Alternatives: staffed left-baggage counters, delivery and long-term storage

Use staffed left-baggage counters for same-day short-term holding, courier delivery for hotel or city transfers, and dedicated long-term storage services for multi-week or month-long storage.

• Staffed left-baggage counters (short-term)

  • Typical locations: arrival/arrival lobby and international arrivals halls in Terminals 1, 2 and 3 (follow signs for “Baggage Service” or “Storage”).
  • Hours: generally 06:00–22:00; some desks open 24 hours in main international arrival zones. Confirm desk hours on arrival.
  • Fees: small bag ~500–700 JPY/day; medium suitcase ~800–1,200 JPY/day; large trunk ~1,500–2,000 JPY/day. Payment accepted in cash and major cards at most counters.
  • Maximum retention: typical limits 7–14 days; some operators accept up to 30 days for an extra surcharge.
  • Required ID and procedure:
    1. Present passport and contact phone number.
    2. Hand over items; staff issues a numbered claim ticket or receipt–keep it safe.
    3. Pay on collection or prepay depending on operator.
  • Use-case tip: ideal for day trips between flights, Customs-cleared items only, small valuable items better carried by hand.

• Courier delivery services (hotel/city drop-off and return)

  • Main providers: Yamato Transport (Kuroneko), Sagawa Express, JAL ABC and Nippon Express operate counters or pickup desks in arrival halls of Terminals 1 and 2; delivery desks commonly placed near customs exit and ground transport zones.
  • Service types and hours: same-day city delivery (limited zones), next-day delivery to Tokyo metropolitan hotels if consigned before the afternoon cutoff (typically 14:00–17:00 depending on provider).
  • Price examples (domestic delivery within Greater Tokyo):
    • S, M size suitcase (under 60 cm): ~1,200–1,800 JPY per item
    • L size (60–80 cm): ~1,800–2,500 JPY per item
    • Extra-large or special handling: from ~3,000 JPY
  • Declared-value insurance: standard coverage included up to a provider limit (typically 30,000–100,000 JPY); optional declared-value insurance available for higher declared values at extra cost.
  • How to use:
    1. Bring a copy of hotel reservation or full recipient address and phone.
    2. Fill out airwaybill at the counter; staff can pack items if requested (packing fee may apply).
    3. Obtain tracking number; use it to confirm delivery time window.
  • Recommendation: use courier service when staying at a hotel for multiple nights or when connecting to a distant train station; book early in the day for next-day delivery.

• Long-term commercial storage (weeks to months)

  • Service models: monthly storage warehouses, luggage trunks transported to offsite facilities, and on-demand smartphone-based networks (store-and-collect partners near stations and hotels).
  • Price ranges:
    • Small box or single bag: ~3,000–6,000 JPY/month
    • Medium suitcase: ~5,000–9,000 JPY/month
    • Large trunk or multiple-item units: ~8,000–15,000 JPY/month
  • Drop-off options:
    1. Deliver items by courier to the storage facility (use providers listed above and mark as “storage service”).
    2. Hand items to staffed long-term storage desk in terminal concourse if the operator offers direct acceptance.
  • Security and insurance: most facilities offer CCTV, sealed units and basic insurance; request written terms for declared-value protection and retrieval procedures.
  • Access and retrieval: same-day pickup often possible if arranged in advance; plan lead time of 24–48 hours for courier returns.
  • When to choose: use for extended travel, seasonal storage, or when forwarding personal effects back home after a trip.

Quick checklist before choosing a service: verify exact desk location and opening hours for your terminal, confirm size-based pricing and max retention, obtain and safeguard the claim receipt or tracking number, and check insurance/declaration options for high-value items.