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Direct answer: Coin‑operated public units are not available inside the Eurostar terminal; use the staffed left‑baggage desk on the concourse or pre‑book a secure third‑party drop‑off near the station.
On‑site option: A staffed left‑baggage service operates in the main concourse area; typical opening window is early morning to late evening (confirm current times online). Typical charges for a staffed counter run in the region of £10–£15 per item per 24 hours, with size limits and declared‑value caps applied. Bring photo ID and retain the receipt or tag for collection.
Third‑party services: App‑based and local storage providers (examples include Stasher, Bounce, Radical Storage) place secure drop‑offs within a short walk of the terminal; typical rates start from about £5–£10 per item per day. Pre‑booking secures space, often includes basic insurance, and shows exact opening hours; check provider policies for maximum bag dimensions and claims limits.
Practical recommendations: Book ahead for busy travel days, photograph and label items, avoid storing high‑value goods, and allow an extra 20–30 minutes to drop off or collect. For the latest on availability and prices, consult the station’s official information page or the chosen storage provider before travel.
Storage options at the Eurostar terminal
Use the staffed baggage-storage desk on the main concourse for secure short- or medium-term holding; automatic coin-operated units are not provided at this terminal.
Practical details and expected costs
Location: on the concourse near the departures hall and ticket gates (follow signage for “Left Baggage” or ask station staff). Opening hours commonly run from about 06:00–22:00, but verify operator hours on the provider’s website before travel. Typical tariffs: small backpacks ~£6–£8 per 24 hours, medium suitcases ~£10–£15 per 24 hours; multi-day or weekly discounts sometimes offered. Payment: card and contactless are normally accepted; some outlets accept cash but card is preferred.
Size and restrictions: standard items up to large suitcase size are accepted; oversize, hazardous, perishable or high-value items (jewellery, large amounts of cash, passports if not travelling) may be refused or require special handling. Maximum weight limits vary by operator–expect ~20–30 kg per item unless pre-arranged.
How to use and alternatives
Procedure: present valid photo ID, receive a receipt/tag with a unique code, and keep that code for collection. Pre-book online to guarantee space during peak hours (morning and late-afternoon Eurostar peaks). Late collections usually incur extra-day charges; unclaimed items follow the operator’s lost-property policy after a defined holding period, so record contact details and collection deadlines.
Alternatives: if on-site storage is full or unsuitable, try app-based services (e.g., peer-to-peer bag-holding platforms), hotel concierge storage, or staffed left-baggage points at nearby major terminals (King’s Cross, Euston). For high-value or fragile items, carry them or arrange specialised courier/secure storage instead of leaving them with a general left-baggage operator.
Exact location of automated storage units and the station left-baggage desk
Automated storage units – where to find them and how to use
Use the self-service storage units on the main concourse: enter from Euston Road, walk toward the Eurostar departures signage and the units sit along the concourse wall adjacent to the information desk and retail cluster. Units are numbered and colour-coded; the touchscreen displays available sizes and price before you confirm. Typical size ranges (measure and confirm on-screen before depositing): small ~38×30×20 cm, medium ~60×40×40 cm, large ~100×60×50 cm. Payment: contactless cards, chip & PIN and mobile wallets accepted; coins/card-only options vary by machine. Tip: measure your bag and test the unit door before paying; if an item won’t fit, walk 20–30 m toward the staffed counter for alternative solutions.
Staffed left-baggage desk – exact spot and services
The staffed left-baggage desk (Excess Baggage Company) is located on the concourse level opposite the taxi rank and close to the main ticket hall entrance; look for a blue-and-white service counter marked “Left Baggage.” Services handled: oversized items, long-term deposits, insurance/receipts, written tags and assistance with collections outside machine hours. Typical process: queue at the counter, present ID, accept a printed receipt with collection reference; the desk stores items that cannot fit automated units or require extra security. Opening times and tariffs vary by operator – check the counter signage or call ahead if you need specific hours or rates.
For small valuables keep them on your person or in a secure belt pouch; recommended product: best waist pack that fits the iphone 6s plus.
Opening hours, peak times and maximum storage duration
Prefer automated storage units for same‑day or overnight holds; use the staffed left‑baggage counter for deposits beyond 48–72 hours.
Typical operating windows
- Automated units: commonly accessible 24/7 with card/contactless and app payments; ideal for pick‑up outside staffed hours.
- Staffed counter: most operators run a service roughly between 06:30 and 21:00 daily; confirm exact times on arrival or via the station website.
- Holiday schedules: bank holidays frequently use reduced staffed hours; automated access usually unaffected but operator support may be limited.
Peak periods and how to avoid delays
- Weekday commuter peaks: 07:00–10:00 and 16:00–19:00 – expect queues at the counter and higher demand for units.
- Weekend peaks: 11:00–15:00, especially around event dates – drop-offs before 10:30 or after 19:30 minimise wait.
- Quick tips: arrive 20–30 minutes before departure time for drop‑off; use online payments or on‑site apps to skip payment queues.
Maximum permissible storage varies by operator: automated systems commonly limit continuous hire to 72 hours before triggering additional fees or transfer to the staffed desk; staffed services typically accept items for 7–30 days depending on the provider. Check the operator’s posted retention policy at drop‑off and keep the receipt reference for retrieval or claims.
Fee and overstay guidance:
- Expect size‑based daily charges (typical ranges: small £6–£12, medium £10–£18, large £15–£30); contactless payment accepted at most units and counters.
- Overstay penalties usually calculated per extra day; uncollected items after the retention period may incur disposal or auction procedures – obtain operator contact details on deposit.
- For unusual delays caused by station maintenance or HVAC work consult external resources such as replacing an air conditioner compressor step by step guide and notify the storage operator as soon as possible.
Pricing, sizes, weight limits and prohibited items
Use the staffed left-baggage desk for heavy, oversized or high-value items; use automated storage units for single small-to-medium bags and short stays (cheaper for under 24 hours).
Typical prices and size categories
Typical automated-unit tariffs: small (handbag/backpack) £6–8 per 24 hours; medium (carry-on / cabin case) £8–12 per 24 hours; large (checked-case size) £12–18 per 24 hours. Staffed desk rates usually start around £10–20 per 24 hours per item, with reduced daily averages for multi‑day storage and weekly caps offered by some operators–ask the desk for exact long‑term rates. Automated units generally accept contactless cards; the desk accepts card and cash and can issue receipts and longer-term tickets on request.
Dimensions, weight restrictions and prohibited items
Common automated-unit internal dimensions: small ~40×35×60 cm; medium ~60×40×80 cm; large ~100×55×85 cm. Typical weight limit for automated units is 20–25 kg per compartment; the staffed desk can usually accept heavier items (commonly up to 30–40 kg) but confirm before dropping off very heavy pieces or oddly shaped goods.
Items refused for safety or regulatory reasons include: explosives, fireworks, flammable liquids and gases, corrosive chemicals, toxic substances, biological samples, compressed gas cylinders, unattended live animals, firearms and ammunition (including replicas where prohibited), illegal drugs and controlled substances, items requiring refrigeration, perishable food with risk of leakage or odor, large quantities of cash or bearer securities, and loose lithium batteries or battery packs not fitted in devices. Fragile antiques, irreplaceable documents and high-value jewellery/electronics are best kept with you or deposited only at the staffed desk after declaring value and obtaining written terms.
Pack items securely, label your parcel, keep the ticket/receipt until reclaim, and declare any special handling requirements at the desk. If in doubt about acceptance or exact measurements/charges, ask staff before finalising payment.
How to book or pay, step-by-step use and nearby private alternatives with contacts
Prebook via the station’s automated storage portal or reserve through a third-party drop-off app; pay online or contactless at the terminal to guarantee space and skip queues.
Online booking – 1) open the station storage web page or third-party app; 2) enter drop-off and pick-up dates/times; 3) select size category and confirm weight limit if prompted; 4) complete payment with card, Apple Pay or Google Pay; 5) save the reservation QR or numeric code and email receipt.
On-site self-service steps – 1) scan QR or enter reservation code at the touchscreen; 2) select the assigned bay shown on screen or choose an available bay and note its number; 3) place items inside, close door firmly and confirm ‘lock’ on screen; 4) keep the printed ticket or screenshot of the QR; 5) to extend, use the app or re-scan the QR before expiry.
Collecting items – present the QR/code at the terminal or manned desk; for manned retrieval expect to show photo ID if requested and sign for release. Lost-code procedure: contact support via the booking confirmation email and allow up to 24–48 hours for verification and release instructions.
Payment and refunds – most terminals accept chip & PIN, contactless, Apple/Google Pay and major cards; cash is rare. Refunds for unused time are processed through the payment gateway shown on your booking receipt; disputes handled by the operator’s customer service channel listed on the reservation confirmation.
Private alternatives (booking via website or app): Excess Baggage Company – https://www.excess-baggage.co.uk (book online or at on-site desk); Stasher – https://www.stasher.com (book app/website; [email protected]); Bounce – https://usebounce.com (app booking; [email protected]); Left Luggage Company – https://www.leftluggagecompany.co.uk (online reservations and partner drop-off points).
