Direct recommendation: Use the staffed Deposito Bagagli near the main concourse for unattended bags when you need 24–48 hour safekeeping; expect desk hours roughly 06:30–21:30, fees from €6–€12 per item per day depending on size, and mandatory presentation of a valid ID and the issued receipt.
Automated lockers are positioned close to the platforms and the main entrance. Small units are suitable for backpacks or handbags and typically cost about €3–€6 for several hours; medium/large boxes rise to ~€8–€15 for a full day. Payment methods vary by locker: coins, contactless card or app-based QR payments–carry both cash and a bank card if you plan to use machines.
If the staffed office is closed, third‑party left‑baggage services and app-based providers operate nearby; compare location and hourly vs daily rates before booking. Always photograph the tag/barcode, keep the claim slip visible in your phone, avoid storing passports and high‑value items, and schedule retrieval within advertised operating hours to avoid extra charges.
Short-term baggage options at the city’s main rail terminal
Use the staffed left-baggage office inside the main rail terminal for short stays: typical opening 07:00–21:00, fee approximately €6 per item per 24 hours, payment accepted by cash and card, usual maximum retention up to 30 days.
Find the desk near the main entrance beside the ticket hall; present a valid ID and your collection receipt when dropping off and when collecting. Oversized items may require prior agreement and an extra charge. Staff will issue a numbered receipt – keep it until collection.
If automated lockers are available, expect size tiers and prices roughly: small €4, medium €6, large €8 (per 24 hours); machines usually accept coins and contactless payment. Machines and the staffed desk may close earlier on holidays – verify current hours at the operator’s website or at the ticket counter on arrival.
Service | Typical detail |
---|---|
Staffed desk | 07:00–21:00 · ~€6/item/24h · ID required · cash/card |
Self-service lockers | If present: small €4 · medium €6 · large €8 · coin/card |
Maximum retention | Usually up to 30 days; policies vary |
Location | Main entrance, next to ticket hall |
Do not store passports, large sums of money or irreplaceable valuables; photograph contents and attach a contact label to each item; keep the receipt at all times. If you need longer-term storage or guaranteed insurance, arrange with a private luggage company in the city center before arrival.
Left-baggage services available at Centrale and nearby hubs
Store personal items at the staffed Deposito Bagagli in Centrale’s main concourse; typical opening hours are roughly 07:00–20:00 and common tariffs range €6–€9 per item per 24 hours, with higher fees for oversized pieces. You must show ID and keep the receipt tag issued on drop-off.
After-hours and overflow solutions: use app-based drop-off networks (Stasher, Bounce, Radical Storage) that list partner shops within a 10–15 minute walk of Centrale; prepaid bookings guarantee address, opening window and a clear daily rate (usually €5–€10). For secure storage of valuable or fragile items prefer the staffed Deposito Bagagli rather than commercial cafés or unattended lockers.
Airport and automated options: 24/7 automated lockers at the nearby airport terminal accept medium and large bags (typical price €4–€7/day); transfer time by taxi or shuttle is about 15–25 minutes depending on traffic. Compare total cost and access hours before committing, and inspect any storage facility’s liability policy for high-value contents.
Check live availability and precise fees at the hub information desk or the operator’s web listing before arrival; while you plan, you may also find this review helpful: which is the best whey protein powder in india
Opening hours, busy periods and same-day storage limits
Deposit items before 07:30 or between 10:00–15:00 to guarantee same‑day collection and avoid long queues.
- Typical opening windows (verify online before travel): staffed deposit office commonly runs ~06:30–21:00 daily; self‑service lockers operate 24/7 where present; commercial baggage depots often open 08:00–20:00.
- Peak periods to avoid: weekday commuter spikes 07:30–09:30 and 17:00–19:30; weekend mid‑day rush 11:00–16:00 during high tourist season; public holidays and major event days can extend peaks into afternoons.
- Same‑day retrieval rules: most staffed desks allow pickup up to closing time on the same calendar day; deposits made late in the evening may incur an overnight fee or be accessible only from 24‑hour lockers.
- Time limits and surcharges: many operators apply a base rate for the first 24 hours or for same‑day use, then charge per extra day; oversized items often carry a higher fee or require prior arrangement.
- Plan drop‑off at least 30 minutes before your scheduled collection during peak windows.
- Confirm weight/size caps in advance (common limits: 20–30 kg per piece) and keep the receipt/code visible on your phone.
- If you need guaranteed after‑hours access, choose an advertised 24/7 locker or a private depot with extended hours.
- For short same‑day stints (under 6 hours) ask about hourly rates – some providers offer reduced short‑term tariffs.
- Expect seasonal hour changes; verify current opening times on the operator’s site or by phone the day before deposit.
If you expect to wait outdoors while collecting items, consider portable weather protection such as a sturdy option with a weighted base: best patio umbrella with weighted base.
Size, weight limits and items prohibited from storage
Dimensions and weight limits
Select a locker according to exact measurements: small lockers fit items up to 40 × 30 × 60 cm (maximum 25 kg); medium up to 60 × 40 × 90 cm (maximum 30 kg); large up to 80 × 60 × 120 cm (maximum 50 kg). For single pieces exceeding 160 cm combined length+width+height or any single dimension over 140 cm, use the staffed baggage office which accepts oversized articles and sports equipment for an additional fee. Individual parcel weight above 50 kg is not accepted by automated lockers and usually requires prior arrangement with staff.
Measure wrapped or wheeled cases including handles and wheels. When storing multiple pieces in one locker, ensure the summed weight does not exceed the locker rating and avoid stacking fragile items without protection.
Prohibited and restricted items
Storage is not permitted for: explosives and pyrotechnics; flammable or corrosive liquids and gases; compressed gas cylinders; toxic or infectious substances; radioactive material; firearms and ammunition (even unloaded); edged weapons and knives designed for combat; illegal narcotics; living animals and plants; refrigerated perishables; large amounts of cash, bearer instruments, original passports or sensitive identity documents; high-value items such as unregistered jewellery, precious metals, fine art and antiques unless prior written acceptance by staff. Fragile items requiring climate control (antiques, sensitive electronics, unboxed mirrors) are discouraged and may be refused.
Items presenting safety, health or legal risks will be rejected and may be reported to local authorities. Label fragile or valuable contents at drop-off if the staffed office accepts them and keep the receipt number and photos for insurance or claims.
Costs, payment methods and obtaining a storage voucher/receipt
Pay by card where possible; expect typical rates between €4 and €15 per item for a 24‑hour period and always secure the paper ticket or digital code issued at drop‑off.
- Typical price bands
- Automatic lockers: small €4–6 / 24h, medium €6–9 / 24h, large €9–12 / 24h.
- Staffed counter (handed to an attendant): initial 24h €6–15 depending on size, additional day usually charged at the same or slightly reduced rate.
- Oversized or special items (sporting equipment, bicycles, large cases): surcharge €5–15 on top of base rate.
- How charges are applied
- Billing is normally per 24‑hour block; partial days often billed as a full day.
- Some operators apply a minimum fee for very short deposits (e.g., under 6 hours).
- Accepted payment methods
- Cash (EUR): widely accepted at manned counters; keep small change–coin‑only lockers remain common.
- Card payments: Visa, Mastercard and debit cards with chip/PIN or contactless are usually accepted at counters and modern kiosks.
- Mobile wallets and contactless (Apple Pay/Google Pay): increasingly supported but not universal–have a backup card or cash.
- App payments or online purchase: a few operators offer prepayment via an app or website; bring confirmation screenshot.
- Small card surcharge possible (€0.30–€1) depending on operator.
- Voucher / receipt procedure
- At a staffed desk: after payment you receive a paper voucher with a unique deposit number. Keep it until collection; the number is required to retrieve items and is checked against ID.
- For automatic lockers: the system issues a ticket, token or QR code; keep the physical ticket or a screenshot of the QR/code. Keys for mechanical lockers are treated as the voucher.
- If a digital confirmation is sent by SMS or email, save it offline (screenshot) in case mobile coverage is poor when returning.
- When reclaiming, present the voucher/token and an identity document that matches the name if required by the operator.
- Missing voucher or disputes
- Report immediately to the operator’s office. Expect to show ID, proof of ownership (photos, booking reference) and to complete a written form.
- Administrative fees for processing a lost ticket typically range €10–25; some operators may require a police report before release.
- Operators set liability limits (commonly €50–€500). For high‑value items declare value at drop‑off or keep them with you; consider travel insurance for expensive goods.
- Practical recommendations
- Photograph contents and the voucher number at drop‑off; note the operator name and office hours.
- Carry some coins for older lockers and a card for staffed counters; test contactless if relying on mobile pay.
- Bulky items such as beach umbrellas may incur extra charges – if you prefer not to store a large sunshade, consider buying a compact replacement: best sun proof beach umbrella.
How to use self-service lockers and pre-booking options
Reserve online to guarantee a compartment and receive an immediate QR code or numeric PIN for access.
1. Use the operator’s website or official app: select the central terminal area, pick a compartment size, set start and end times, complete payment (card or PayPal), then download or save the voucher sent by e‑mail/SMS. The voucher contains an QR or a 4–6 digit code and a reference number – keep it accessible.
2. On arrival locate the self‑service wall near the main concourse or ticket hall; panels are usually signposted with a luggage‑symbol and terminal name. If your pre‑booking assigned a specific locker number, go directly to that door; if not, follow the kiosk prompt to assign an available unit.
3. Unlocking methods: scan the prebooked QR at the locker scanner, or enter the PIN on the keypad. For walk‑up use, pay at the terminal touchscreen and accept the generated code. Wait for the green LED and audible click before opening the door; close firmly until it clicks and confirm on the display that the compartment is secured.
4. Retrieval: present the same QR or PIN used at booking. If you used a third‑party app, open the voucher in the app rather than screenshots that may obscure dynamic codes. Staffed desks will request ID if you need assistance or if a machine fault prevents automated access.
5. If the prebooked compartment is unavailable or units are full, the kiosk will reroute you to the nearest staffed left‑luggage office or to a partner outlet; accept the alternative or request a full refund via the booking portal. Keep screenshots of booking confirmations and payment receipts until the return is complete.
6. Practical tips: photograph the locker number and code after storing items; test the door with a small item before closing completely; do not store prohibited goods – check the operator’s rules at booking; insure high‑value items separately and carry passports, tickets and electronics on your person.
7. Cancellation and extension: review the booking terms for cut‑off times or auto‑extension rules. For an unexpected delay, use the app or website to extend the booking where permitted; on‑site extensions can usually be paid at the kiosk but may assign a new PIN.
Claiming bags, ID requirements and steps for lost-item reports
Present a valid photo ID and the storage voucher/receipt when collecting stored items; staff will verify the voucher number, match identity details and require a signature on a release form before handing over contents.
Accepted ID and third-party collection
Accepted documents: passport, national ID card (EU), Italian carta d’identità, photo driving licence, or a valid residence permit. Expired documents, photocopies without a matching original or screenshots are usually not accepted.
Third-party collection: deposit holder must supply a written authorization bearing the depositor’s name, collector’s name and the voucher number plus a photocopy of both parties’ ID. Staff may phone the depositor for live confirmation; without that verification release can be refused.
Claiming steps, no-receipt cases and damage checks
Step 1: Present ID and voucher. If you paid by card, have the same card available for verification. Step 2: Settle any outstanding fees shown on the receipt. Step 3: Sign the release form, inspect contents in the presence of staff and ask for a written note of any visible damage before leaving the area.
If the voucher is lost, staff will attempt identity verification using travel documents, booking references or payment records; expect a written declaration, copy of your ID and a longer processing time. For high-value items the office may require a police report prior to release.
Lost-item reporting: Report missing items as soon as possible at the deposit office and via the rail operator’s lost & found portal; for valuables also file a local police report. Provide full contact details and request a reference number for follow-up.
Required report details: date and approximate time of deposit or discovery, terminal/area or locker number, voucher/reference number, clear description (brand, colour, size, distinguishing marks), contents list, estimated value and at least one photo. Include travel-ticket or booking references if available.
After filing: keep copies of all receipts and the report reference, call or check the operator’s online system every 3–5 days, and be prepared to provide additional ID if an item is located. Found items are normally retained for a specified retention period printed on the voucher; if courier delivery is offered a delivery fee and ID-on-delivery are commonly required.