Can you buy horizn luggage in usa

Where to source: prioritize the manufacturer’s United States storefront or an authorized dealer listed on the brand website. Third-party marketplaces are acceptable only when the seller is explicitly marked as an authorized retailer. If considering an overseas merchant, confirm export paperwork and request the product’s serial number before payment.

Cost and taxes: expect the final landed price to include base price + shipping + local sales tax or import duty. For international orders, remove EU VAT from the invoice but add carrier fees and customs clearance; a conservative planning buffer is 10–25% above advertised European retail to cover these charges. U.S.-based listings typically show final tax at checkout.

Airline and battery rules: select cabin-sized models that fit the common American dimension limit (~22 x 14 x 9 inches / 56 x 36 x 23 cm) when planning carry-on use. For smart models with internal power banks, verify battery capacity: lithium-ion cells under 100 Wh are routinely permitted in carry-on; anything between 100–160 Wh requires airline approval and over 160 Wh is generally prohibited.

Warranty, service and returns: confirm whether the U.S. purchase is covered by a domestic warranty and where repairs are handled. Ask the seller for the exact return window (commonly 14–30 days) and restocking fee policy. Pay with a credit card or a payment method offering dispute protection for added security against counterfeit or gray-market items.

Final checklist: verify authorized-retailer status, request serial number, confirm warranty territory, check carry-on dimensions and battery specs, and calculate landed cost before completing the transaction.

Recommendation: obtain products via the brand’s United States channels for warranty and faster fulfillment

Purchase through the official United States storefront or through authorized domestic retailers to secure manufacturer warranty coverage, simple returns (typically 14–30 days), and shipping within 3–7 business days for in-stock carry-on models. If ordering from the European e-commerce site, expect cross-border shipping of 7–21 business days plus potential import fees unless delivery terms are delivered duty paid (DDP).

Verify these specifics before placing an order: exact external dimensions (use inches for US carriers; common domestic carry-on allowance ~22 × 14 × 9 in), the type of lock (TSA-approved combination recommended), weight with packing, and whether replacement parts (wheels, telescopic handle) are stocked domestically. Register the product with the maker after receipt to activate any extended coverage.

Payment and cost recommendations: prefer credit cards with chargeback protection for international transactions; compare final price after shipping, sales tax, and duties. Expect typical retail ranges for hard-shell 4-wheel carry-ons from this Berlin-based label at roughly $250–$450, checked roller bags at $350–$700, with periodic seasonal discounts of 10–30% at authorized sellers.

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Where to purchase the brand in the United States: official site, authorized retailers and marketplaces

Purchase directly from the brand’s official website for full United States warranty coverage, standard return windows and the broadest selection of models and colors.

Verify authorized brick-and-mortar and online dealers by checking the brand’s “Retailers” or “Stores” page; if that page is absent, confirm authorization via the brand’s customer service email or live chat before ordering through a third-party seller.

On major marketplaces such as Amazon and eBay prefer listings marked “Sold by [brand]” or “Fulfilled by Amazon.” For third-party sellers, review seller feedback (minimum 98% positive), confirm UPC/serial numbers in the listing, and require original factory photos and return terms.

Avoid listings with deep discounts, vague product photos or missing specifications – those are common signs of gray-market imports or counterfeits and often lack valid manufacturer warranties for purchases shipped to the United States.

For preowned purchases on platforms like Facebook Marketplace, OfferUp or Poshmark insist on the original receipt, inspect zippers and wheels in person, and test expandability and TSA-lock function before finalizing payment.

Keep proof of purchase and register the item via the brand’s support portal immediately after arrival; if uncertain about a seller’s authorization status, request written confirmation from the brand’s customer service before completing the transaction.

Which models, sizes and colors are currently available from United States sellers

Recommendation: for carry-on use the compact hard-shell spinner (55 cm / ~36–40 L); for checked baggage choose the large spinner (75–78 cm / ~75–85 L); choose the mid-size option (68–71 cm / ~60–70 L) for extended trips.

Carry-on model – dimensions ~55 x 40 x 23 cm, capacity ~36–40 L, weight ~3.0–3.5 kg. US inventories typically list Matte Black/Graphite as constant stock, Navy and Dusty Blue as frequent options, Sand and Olive available in limited runs. Lightweight versions with thinner polycarbonate (often labeled “Lite”) appear intermittently.

Mid-size model – dimensions ~68–71 x 45 x 28 cm, capacity ~60–70 L, weight ~3.8–4.3 kg. Common colors across US sellers: Graphite, Navy, Sand; seasonal shades such as Sage and Clay show up for brief windows. Mid-size suitcases with integrated battery packs are offered in fewer colorways and usually ship from specific warehouses.

Large checked model – dimensions ~75–78 x 50 x 30 cm, capacity ~75–85 L, weight ~4.2–5.0 kg. Black and Deep Navy are most readily available; Olive, Rose Gold and metallic finishes are limited-edition and often marked “low stock.” Expect occasional exclusive color drops sold through single retail partners in the United States.

Color and stock guidance: Matte Black/Graphite remain the most reliable picks. If a seasonal shade is required, prioritize listings that show SKU, color swatch and a US warehouse location; check estimated ship date and return window before confirming. For exact fit under airline rules use the stated external dimensions and compare with the carrier’s size limits rather than relying on nominal labels.

Shipping fees, import taxes, delivery times and return policies for United States purchases

Prefer domestic fulfillment or Delivered Duties Paid (DDP) at checkout to avoid surprise customs bills and carrier brokerage charges.

Shipping costs & delivery windows

Typical fee ranges: domestic sellers often offer free ground shipping over $100–$150; otherwise economy parcel runs $5–20, expedited $20–50. International direct-ship from EU/Asia usually posts rates of $25–150 depending on carrier and speed (DHL/UPS Express at the high end). Transit estimates: US-warehouse shipments 1–5 business days; overseas economy 7–21 business days; overseas express 3–7 business days. Backorders and preorders commonly add 2–6 weeks.

Carriers may impose surcharges for residential delivery, signature requirement, or weekends ($5–$30). For returns, choose a service with online tracking and insurance; return-shipping costs vary by carrier and weight, typically $8–60 inside the United States and $25–120 internationally.

Import taxes, customs clearance and return rules

Customs specifics: the US de minimis exemption for informal entries is $800–shipments with a declared value at or below $800 are generally entered free of duty. If duties apply, typical tariff rates on travel cases and accessories are low (roughly 0–5%), but final classification varies by tariff code. Carriers charge brokerage or handling fees for customs clearance: expect $10–75 from USPS/UPS/FedEx/DHL, with some brokers charging higher for automatic clearance.

Merchandise Processing Fee (MPF) applies to formal CBP entries and can be significant for high-value imports; most consumer parcels avoid formal entry unless value exceeds $2,500. VAT: sellers based in the EU often remove VAT at export or show a VAT-removed price for US shipping; verify net price at checkout.

Returns and refunds: brand direct sales typically allow 14–30 days for returns on unworn, unused items with original packaging; several US retailers extend that to 45 days. Return shipping inside the United States is often free only for domestic orders; international returns usually require the buyer to cover postage and import re-entry duties. Refund processing after receipt and inspection usually posts within 7–14 business days; exchanges process faster when stock is available. Restocking fees of 10–20% may apply for opened items at select sellers.

Practical recommendations: select “ship from United States” when available, choose DDP pricing to lock in duties and avoid brokerage surprises, keep original tags and packaging, photograph any damage upon delivery, request signature on receipt for high-value parcels, and retain customs paperwork for dispute or VAT-refund claims. For checklist comparisons, consult best travel cases for teips.

Warranty terms, repairs and local service options for the brand in the United States

Register the product within 30 days on the manufacturer’s website and keep the original sales receipt and serial/ID tag to preserve warranty eligibility and access domestic service channels.

• Standard warranty scope
  • Manufacturer’s limited warranty typically covers defects in materials and workmanship (frames, telescopic handles, wheel assemblies, manufacturing zipper failures) for a defined period from date of purchase – check the model-specific policy for exact term.
  • Coverage usually offers repair, replacement of defective parts, or full-unit replacement at manufacturer’s discretion.
• Common exclusions
  • Normal wear and tear (scratches, scuffs), cosmetic damage, cuts or crushing caused by carriers, water immersion, misuse, alterations, theft, and lost contents.
  • Damage caused by non-authorized third-party repairs and modifications is generally excluded.
• How to file a claim (recommended workflow)
  1. Collect documentation: original receipt, order number, photo(s) of damage (close-up and full view), product serial/ID and purchase date.
  2. Submit a claim via the manufacturer’s support portal or the official support email listed on the product page; include documentation and a concise damage description.
  3. Allow initial response time of 2–5 business days for case creation and triage; expect a diagnostic decision or repair estimate within 5–10 business days after submission.
  4. If claim approved under warranty, follow instructions for shipping to the designated US service center; manufacturer may provide a prepaid label for valid claims. If not covered, an estimate for paid repair is provided prior to service.
• Turnaround and logistics
  • Typical repair turnaround for warranty-approved items: 2–4 weeks from receipt at the service center (diagnosis + parts + repair). Expedited options may be available for a fee.
  • Ship with tracking and insurance; retain tracking number and shipment proof. For battery-equipped models, follow carrier rules for lithium-ion batteries – some carriers restrict ground-only transport or require special packaging and declarations.
  • If a replacement is issued, shipping time to the continental United States usually adds 3–10 business days depending on stock and location.
• Local repair alternatives in the United States
  • Authorized service centers: search the manufacturer’s service-locator page for certified repair shops; using these centers preserves warranty where authorized parts are used.
  • Independent repair shops: many travel-gear repairers, cobblers, and luggage specialists handle spinner wheel swaps, zipper replacements and handle repairs; request a parts warranty (common term: 90 days) and a written estimate before work begins.
  • Electronics service shops handle integrated power banks or USB modules; note that battery repairs/replacements may be restricted and often require manufacturer authorization.
  • For urgent travel, local repair shops typically complete common fixes within 24–72 hours versus manufacturer service times of weeks.
• Estimated repair costs (non-warranty)
  • Wheel assembly replacement: $40–120 depending on type (single caster vs. full spinner module).
  • Zipper replacement: $50–150 depending on length and complexity.
  • Handle mechanism repair/replacement: $60–200.
  • Shell repair or panel replacement: $100–350; full-case replacement priced per current retail or prorated policy from manufacturer.
• Practical recommendations
  • Photograph all damage before any interim repairs or further travel use; timestamped photos speed claim processing.
  • Retain original packaging when possible for safer shipping to service centers.
  • For purchases through authorized domestic retailers, register both with retailer and manufacturer; retailer invoicing often speeds validation.
  • Request written approval before any paid third-party repair if warranty status is unclear to avoid voiding coverage.