Can you drop off luggage at flexstay inn

Standard policy: front-desk storage normally operates between 06:00 and 23:00. Complimentary holding for up to 4 hours is common; typical fees range from $5 to $10 per bag per 24-hour period after that. Maximum unattended storage periods usually do not exceed 7 days. Photo ID and reservation confirmation are required at handover; the property’s liability is often limited (commonly under $100) unless higher value items are declared and insured.

How to request service: guests should call or message the hotel at least 24 hours prior to arrival to confirm availability and reserve space. At arrival present government ID and booking reference, receive a numbered receipt, and verify storage location (locked room or secured cabinet). If pickup occurs after posted hours, request written authorization for extended access or arrange collection with an alternate service.

Security and preparation: do not leave cash, passports, jewelry or fragile electronics in stored bags; place those items in the room safe or retain them personally. Photograph bag contents, attach a visible name tag with contact number, and use a small luggage lock. Ask the desk about temperature control, pest policy and insurance options for declared valuables.

If on-site holding is unavailable, consider station left-luggage offices, airport short-term lockers or third-party networks (price range roughly $6–$15 per bag per day). For peak travel dates reserve third-party spots in advance and retain digital receipts for claims or refunds.

Short-term baggage storage at this property

Guests should request reception storage prior to arrival; many hotels accept suitcases for temporary holding but availability, storage window and charges must be confirmed with the front desk when reserving or on check-in.

Ask for these specifics: storage start and end times, fee per item or per day, maximum storage duration, size/weight limits, required identification for retrieval, and any written receipt or claim ticket.

Do not leave valuables, medication or important documents in stored items; retain electronics and essential papers with the traveller or in a locked safe when available. Photograph contents and external tags before handing items to staff.

Verify liability terms before handing over bags: many properties limit compensation for loss or damage and may require guests to sign a storage form. Consider travel insurance that explicitly covers third-party short-term storage if protection beyond the property’s cap is needed.

If front-desk holding is unavailable or costly, compare nearby options: station coin lockers, left‑luggage desks at terminals, or third‑party services (examples: LuggageHero, Bounce) with hourly/day rates and insurance add‑ons.

For metal hardware or grimy straps on travel cases, maintenance after storage helps longevity – see how to clean chainmail scrubber for a cleaning method suitable for metal components.

Who may store bags at the property – registered guests, day visitors, or third parties?

Priority access for short-term storage is granted to registered overnight guests; same-day visitors are accepted only with prior approval and valid photo ID; third-party couriers or acquaintances must present written authorization from the reservation holder and follow hotel intake procedures.

• Registered guests

  • Presentation required: passport or government ID plus reservation confirmation or room key.
  • Typical allowance: complimentary holding for a limited window (commonly 24–72 hours); extended storage often incurs a per-item daily fee.
  • Receipt process: staff issues a numbered claim tag and a signed intake form – retain tag until collection.

• Day visitors / same-day arrivals

  • Acceptance conditional on front-desk approval and current occupancy levels; advance notification by phone or email increases likelihood of acceptance.
  • Must produce government ID and state purpose of visit; hotels may limit number/size of items for walk-in visitors.
  • Some properties apply a short-term handling charge for non-registered guests; inquire before arrival.

• Third parties (couriers, friends, agents)

  • Required documentation: written authorization from the booking name (scanned email or signed note), recipient contact number, item description, expected pickup time.
  • Couriers typically accepted during business hours only; deliveries left outside intake times risk refusal or return-to-sender.
  • Hotels commonly limit acceptance of high-value, perishable, hazardous, or insured items – courier should verify carrier liability and obtain a signed hotel release form.

Standard intake recommendations for all parties:

• Label each item with reservation name and mobile number.
• Request and keep the hotel’s storage receipt; inspect tags at collection.
• Avoid leaving valuables and sensitive documents; hotels often disclaim liability beyond a stated monetary cap – ask for the liability limit in writing.
• If long-term storage is needed, confirm maximum storage period, handling fees, and retrieval windows in advance by emailing the property.

Hours, check-in procedures, and where to leave baggage

Immediate recommendation: plan arrival for standard check-in at 15:00 and standard departure at 10:00; request early arrival or late departure in advance – supplementary fees commonly apply.

Check-in procedures

Present a reservation confirmation and government-issued ID at reception; complete the registration form and provide a credit-card imprint or prepayment when requested. Keys are issued after identity verification and payment authorization. At properties with automated systems, a QR code or PIN will permit contactless entry; confirm method by phone or email before arrival.

Late arrivals: major locations often maintain a 24-hour desk or automated kiosk; smaller sites typically staff reception between late afternoon and late evening. Advance notification when arriving outside normal staffing hours prevents access delays.

Storage locations and rules

Short-term baggage is usually placed in a secure storage room behind reception or in individual coin lockers. Staff will log each item, attach a claim tag and issue a receipt that must be presented at retrieval. Typical storage fees range from approximately ¥300–¥1,500 (or the local equivalent) per item per day depending on property and item size; some locations offer complimentary storage for a limited window (a few hours) for registered guests.

Items prohibited from storage include perishables, hazardous materials, and high-value items such as cash, jewellery, passports and electronics unless a formal declaration and written agreement are made. Liability is limited by the property’s terms: declare high-value items in writing and consider separate insurance for expensive goods. Standard maximum storage duration varies by site; common limits are 7–14 days without prior arrangement–longer holds require written approval and may incur additional charges.

Retrieval protocol: present the storage receipt and ID at reception during staffed hours; for retrieval outside staffed hours arrange prior authorization and note possible overtime fees. Label external bags with a contact number and reservation code to speed identification.

Identification, fees, size and time limits for stored bags

Present a government-issued photo ID (passport, national ID card, or driver’s licence) and the name on the booking at reception to register items for temporary storage.

Accepted proof: passport, residence card, or local driver’s licence; staff will record name, contact number and expected pick-up date. A signature or credit-card imprint may be required when leaving items longer than the same calendar day. Staff may refuse service if identity cannot be verified or if the booking name differs from the holder.

Fees and handling: same-day handover to reception is frequently complimentary for registered guests until standard check-in/check-out times; storage beyond that commonly incurs a per-item daily charge (typical range ¥300–¥1,000). Larger or unusually shaped articles may attract an extra handling fee or be redirected to an external storage partner with separate rates. Items held more than the agreed period may incur additional daily penalties or disposal charges after written notice.

Size, weight and duration limits: standard acceptance is for single suitcases or carry-on-sized cases; many properties apply a linear-dimension limit around 160 cm (height + width + depth) and a weight limit of ~25–30 kg per piece. Short-term storage windows are often 24–72 hours without fee; extended storage is usually limited to 7–30 days depending on the property and availability. Bulky items (bicycles, furniture, large boxes) typically require advance arrangement and may be refused.

Prohibited and high-risk items: cash, jewellery, negotiable documents, perishables, hazardous materials, loose lithium batteries, firearms and controlled substances are normally not accepted. For valuables, request a safe-deposit option; the property’s liability for damage, loss or theft is usually limited, so declare high-value contents in writing and retain photographic proof.

How the property secures stored belongings and the hotel’s liability policy

Guests should keep high-value items on their person or inside the in-room safe; when handing items to front-desk storage request a written custody receipt, complete a declared-value form if available, and obtain a signed timestamped ticket before leaving the premises.

Security measures

Storage area is kept in a locked, access-controlled room with restricted staff entry and an access log that records name, badge ID and time of each opening. CCTV covers entry points and shelving; typical footage retention is 30 days but confirmation required at check-in. Items placed in storage are tagged with tamper-evident seals and logged by a second staff member for chain-of-custody. For small valuables, use the property’s safe-deposit service or the guest-room electronic safe; insured storage boxes may be offered for an extra fee. For transit and day use consider theft-resistant carry options such as a compact crossbody/backpack (best purse backpack for travel) or a rugged external frame pack for remote trips (best backcountry hunting backpack).

Liability limits and claim process

Most properties set a liability cap that applies unless a declared-value agreement is completed and a surcharge is paid. Typical unpublished ranges: $100–$500 per item or $500–$1,000 per guest under standard terms; declared-value coverage may raise limits to $2,000–$5,000 depending on fee and documentation. Common exclusions: cash, bearer instruments, precious stones, certain electronics and irreplaceable documents unless placed in a certified safe. To preserve claim rights file an incident report immediately (ideally within 24 hours), retain the custody receipt and any photographs, submit a written claim with proof of ownership and value, and follow the property’s specified deadlines (often 14–30 days for initial filing). If the posted policy is unclear, request a printed copy at the desk and verify maximum payout and excluded items before leaving belongings with staff. Purchase trip or baggage insurance for higher-value items when declared coverage is insufficient.