Michael Turner
Where to look: Inventory is store-specific and seasonal. Expect cabin-size rolling cases (about 22 inches), mid-size checked pieces (24–26 inches) and larger checked options (27–29 inches), plus duffels and wheeled backpacks. Search the retailer’s product pages for model descriptions or call the local store and ask for item numbers.
Price and construction: Typical price bands at this type of outlet run roughly $20–$50 for basic soft bags, $40–$120 for hard-shell ABS/polycarbonate spinners, and $30–$80 for mid-range soft-sided suitcases. Look for 4-wheel spinners, telescoping handles with locking detents, reinforced corners and a manufacturer warranty (6 months–3 years is common for entry-level lines).
Buyer’s checklist: Inspect wheel rotation and axle play, test zippers and zipper pulls, confirm interior tie-down straps and divider pockets, weigh the empty piece if airline weight matters, and compare tare weight on tags. Request the return window and any exclusions for travel products before purchase; keep receipts and original tags for exchanges.
Timing and tactics: New seasonal shipments often arrive ahead of spring break and summer travel; clearance runs shortly after major holidays. Call stores midweek mornings for restock information, use the chain’s online search with ZIP code filters, and compare prices against national competitors (Walmart, Target, Amazon, discount department stores) when seeking a specific size or brand.
Availability of Suitcases at the Discount Chain
Short answer: Seasonal assortments of suitcases and travel gear appear in-store and online; verify local stock online and call the store before making a trip.
Inventory details
Typical in-store selection: 8–20 SKUs during peak periods. Common types: soft duffels, hardshell ABS/polycarbonate cases, expandable checked sizes (24″, 26″, 28″) and cabin-size options (20″–22″). Wheel configurations are usually 2-wheel or 4-spinner; telescoping handles are aluminum or lightweight alloy. Brands are generally private-label or mass-market; name-brand items surface occasionally.
Price ranges observed: cabin-size $25–$50, medium checked $40–$80, large cases $60–$120. Clearance events after holidays or at season end can reduce prices by 40%–70%.
Practical buying tips
Check the retailer’s website for “store availability” before visiting; inventory is inconsistent between locations. Inspect zippers, wheel rotation and handle wobble in person; test expandable sections. Choose spinner models for easier maneuvering in terminals, but expect slightly higher weight. Confirm size limits for your airline (20″–22″ for most carry cabin limits) and weigh cases empty if possible.
Ask staff about return windows and any manufacturer warranty; keep receipts and register warranties when provided. Combine clearance items with digital coupons or app-only promotions for best value. For guaranteed models, use home delivery or reserve-and-pickup when the site permits, since floor stock can vanish quickly.
How to check if your local store has a specific suitcase in stock
Call the store with the product UPC or model number and ask for an inventory lookup. Provide the exact 12- or 13-digit UPC, color, and size; request the on-hand quantity and whether the item is on the sales floor or in the backroom.
Find the UPC or item number: check the retailer’s product page under “Specifications” or “Product Details,” the packaging barcode, the manufacturer label, or the tag on a display model.
Use the store website’s availability tool: enter your ZIP code or store number and select “check availability” or “store pickup.” If the tool shows “not available,” click nearby stores to see regional stock levels.
Sample phone script: “Hello, I have UPC 012345678901. Can you tell me the quantity on hand, whether it’s in the backroom, and if you can place a hold?” Ask for the associate’s name and a time estimate for hold expiry.
Ask specific inventory questions: request the exact SKU, quantity, whether the item is reserved, any expected restock date, and the store’s hold policy (common holds range 24–48 hours but vary by location).
If online inventory conflicts with phone results: mention the discrepancy, show the product page or screenshot, and request a manual lookup in the point-of-sale system; ask to escalate to a supervisor if the associate cannot confirm.
Visit in person only after confirmation: when you go, bring the product screenshot, measure dimensions you need, inspect wheels/zippers/handle, and ask for a manager approval if you want the item placed on hold or reserved at checkout.
Alternative checks: search nearby store numbers on the chain’s store-locator map, contact customer service via chat with the UPC, or check major marketplaces for the exact model and compare serial/UPC to avoid buying a similar but different item.
Brands, price brackets, and warranty options you can find at this retail chain
Prefer name-brand suitcases (Samsonite, American Tourister, Rockland, Travelpro, SwissGear, Olympia) if you need longer manufacturer coverage; expect private-label and clearance models for lower prices and shorter protections.
Typical pricing you’ll encounter on the sales floor and online:
| Price bracket (USD) | What to expect | Common brands / types | Warranty pattern |
|---|---|---|---|
| Under $30 | Small carry-on totes, soft duffels, clearance hard-shells; frequently seasonal or one-off markdowns | Store-brand lines, Rockland entry-level pieces, discount sets | Retail return window only; manufacturer warranty usually minimal or none |
| $30–$80 | Basic spinner carry-ons and checked bags; balanced price/performance for casual travelers | American Tourister entry models, Rockland, Traveler’s Choice-style pieces | Manufacturer limited warranties often 1–3 years; register purchase if available |
| $80–$150 | Upgraded hardshells, better wheel assemblies, multi-piece sets on sale | Higher-tier American Tourister, select Samsonite clearance, Travelpro basics | Manufacturer coverage 2–5 years for defects; retailers accept returns per their posted policy |
| $150+ | Premium or near-premium name-brand pieces when on clearance or overstock | Samsonite, Travelpro, specialty brands when discounted | Longer manufacturer warranties (up to 10 years on certain lines); keep receipts and model number |
Warranty and protection specifics to follow when purchasing: manufacturer limited warranties vary by model (common ranges: 1–10 years) and typically cover material or workmanship defects but exclude normal wear, zippers, and airline damage; in-house brands frequently limit coverage to 90 days–1 year or rely solely on the retailer’s return policy.
Actionable recommendations: 1) for dependable coverage, prioritize national brands and register the product on the manufacturer’s site within the timeframe listed on the tag; 2) retain your receipt and model information for warranty claims; 3) ask at checkout about any offered protection plans or extended service contracts–availability varies by location and transaction; 4) inspect wheels and telescoping handles before leaving the store so you can use the retailer’s return/exchange window if needed.
Which suitcase styles–spinner, hardshell, softside, duffel–are commonly stocked at this discount retailer
Choose a 20–22-inch four-wheel spinner hard-shell case for frequent flyers who prioritize airport maneuverability and exterior impact protection.
Spinner models: usually offered in carry-on (20–22″), medium (24–26″) and large (28–30″) sizes; expect 360° multi-directional wheels, telescoping handles with two-stage locks, zip or zipperless closures, and interior cross-straps. Look for dual-bearing wheels and reinforced wheel housings if you plan heavy use; lower-end spinners often have single-bearing wheels that wear faster.
Hardshell cases: most in this category are molded ABS or blended polycarbonate; ABS is common on discount shelves because it’s inexpensive and light, while polycarbonate appears less frequently but offers better flex and crack resistance. Seek integrated corner reinforcements, flush-mounted zippers or TSA-compatible locks, and molded interiors if you need rigid protection for electronics or fragile items.
Softside cases: typically made from polyester or nylon with front-access pockets, expandability via gussets, and external compression straps. These are practical for travelers who need extra organization or want to squeeze a bit more into overhead bins. Check zipper quality and seam stitching; water-resistant coatings are sometimes applied but not guaranteed.
Duffel options: non-rolling weekend duffels, weekender totes with padded straps, and occasional wheeled duffels appear seasonally. Capacities range from compact 30–40 L personal bags to large 80–120 L travel duffels. Prefer reinforced bottoms, detachable shoulder straps with padding, and multiple grab handles for cobblestone or transit use.
Stock patterns: expect seasonal rotation–more rolling spinners and hardshells before peak travel months, larger softside and duffel assortments toward holidays and clearance events. If you prefer a specific feature (expandable panel, spinner quality, or reinforced corners), inspect product tags for material and wheel specifications or test the handle/wheel action in-store.
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Store ordering, shipping, and pickup options for suitcases and travel gear
Prefer store pickup when buying suitcases online to inspect condition and confirm model; select home delivery only if you accept unopened shipment and delivery time window.
How online ordering typically works
- Order channels: website and mobile app list item details, price, and availability by store; add to cart and choose “Ship to Home” or “Pickup at Store” where shown.
- Inventory indicators: product page will state “Available for Pickup,” “Shipping Only,” or “Low Stock” for nearby stores.
- Payment and confirmation: pay online, receive an email/text with order number and pickup instructions; bring the order confirmation and photo ID for pickup.
Shipping, timelines, and fees
- Standard shipping: expect roughly 3–7 business days for ground delivery; expedited options sometimes offered at checkout for an added fee.
- Carriers: typical carriers include parcel services (UPS/USPS) depending on item size and destination; tracking number provided after fulfillment.
- Promotions: occasional free-shipping promotions or minimum-order thresholds apply; check the checkout page for current offers before completing payment.
- Oversized/Heavy items: large wheeled trunks may be restricted to freight delivery or store pickup only; shipping cost and lead time increase accordingly.
Store pickup specifics and practical tips
- Ready time: most pickup orders are ready within 24–48 hours; same-day pickup can occur for local stock but is not guaranteed.
- Hold period: stores usually hold ready orders for a limited window (commonly one week) before cancellation; follow the pickup email for exact timing.
- Inspection at pickup: open the case in store if policy allows–check shells, wheels, telescoping handle, and zippers; accept replacement or refund on damaged items.
- Required items: bring order confirmation (paper or mobile) and the card used or a photo ID per the pickup instructions in your confirmation message.
Returns, exchanges, and third-party marketplace notes
- Returns: online purchases are generally returnable by mail or at any store location under the retailer’s stated return policy; keep packing slips and original packaging for faster processing.
- Exchanges: defective or wrong-model items obtained via pickup are usually eligible for same-store exchange when stock permits; staff can advise on exchange or refund procedures.
- Marketplace items: third-party sellers on the site may follow separate shipping and return rules; review the seller terms on the product page before ordering.
Accessories to pair with a new suitcase: consider a hydration-ready waist pack for day hikes – best hiking waist pack with water bottle holder – and a sturdy daypack for carry items – best backpack quality.
Return, exchange, and damage-claim process for purchased suitcases and travel bags
For fastest full refund, return within 30 days with original receipt or packing slip; keep tags and outer box and take photos of any damage before leaving the store or within 48 hours of parcel delivery.
In-store returns and exchanges:
- Bring the item, receipt, original packaging, and payment card used. Staff will inspect the case; if condition matches your claim they will process a refund to the original card or offer an exchange if the same model is available.
- If exact replacement is not available, request store credit or a comparable-model exchange. Ask staff to print a receipt for the transaction and a return authorization number.
- No receipt: store lookup options include order history, packing slip, or ID-based lookup. Expect a reduced refund or store credit at current sale price if proof is missing.
Online orders and curbside/in-store pickup:
- For online purchases, use the retailer’s returns portal or include the packing slip and return label that arrived with the shipment. If no preprinted label, customer-service will issue one.
- Returned packages dropped off at the store follow the same inspection; if item fails inspection for resaleable condition you may receive partial credit or be contacted for clarification.
- If pickup-order is damaged on arrival, refuse the item at pickup and have staff document damage on the pickup receipt to preserve the claim.
Damage-on-delivery and transit claims:
- Photograph outer carton, inner packaging, and the damaged product from multiple angles. Retain all packaging for carrier inspection for at least 14 days.
- Report damage within 48 hours for fastest resolution. Submit photos, order number, and brief damage description via the retailer’s claims form or customer-service email.
- Expect a provisional solution: replacement, in-store credit, or refund after claim review. Carrier inspections may add 5–14 business days to final resolution.
Manufacturer defects and warranty handling:
- Keep brand, model name/number, and purchase date. Many brands include 1–10 year warranties that require direct contact with the manufacturer for repairs or parts replacement.
- For warranty submissions, the retailer can assist with initial return. Manufacturer warranty claims typically require serial numbers and photos of the defect; save all receipts.
Refund and processing timelines:
- Refunds to credit/debit cards usually post within 3–10 business days after the return is processed. Cash returns are immediate in-store if within the allowed return window.
- Store credit or gift-card refunds can be immediate; check printed receipt for exact amount and expiration details if any.
When a claim stalls:
- Request a written claim number and the name/ID of the employee who handled the return.
- If unresolved after 10 business days, escalate to corporate customer service with photos, receipts, and the claim number. If payment was by credit card and the merchant refuses resolution, consider a chargeback after documenting all contacts.
Practical tips to avoid disputes:
- Inspect new cases in-store before leaving; test wheels, handles, and zippers.
- Photograph items and packaging on the day of delivery; store images with the receipt or order confirmation.
- Keep manufacturer paperwork and serial numbers in a folder for at least the warranty period.
FAQ:
Does Big Lots sell luggage?
Yes. Big Lots often stocks luggage, especially around travel seasons and holidays. You can find carry-ons, medium suitcases, duffel bags, backpacks and occasional luggage sets. Styles and quantities vary by store and by week, so selection is not the same everywhere.
How can I find out if a specific suitcase is available at my nearby Big Lots?
Search the Big Lots website first — many listings show whether an item is available for shipping or store pickup. If the product page does not show local stock, call the store and give them the item name or description; store associates can check back-room inventory or confirm whether more shipments are expected. Showing a photo or SKU when you call speeds up the check.
What level of quality and features should I expect from luggage sold at Big Lots?
Luggage at Big Lots tends toward budget and value options. Expect basic materials such as polyester fabric or lightweight ABS/polycarbonate shells, simple spinner or inline wheels, and standard telescoping handles. Some pieces include interior straps and zip pockets, while cheaper items may have lighter-duty zippers and fittings. A few items carry limited manufacturer warranties, but many are sold as low-cost seasonal goods. Inspect wheels, handles and zipper operation before buying and keep your receipt in case you need to return or exchange.
If I need more durable or brand-name luggage, should I shop elsewhere?
If you need heavy-use, long-haul durability, or a specific brand, consider department stores, specialty luggage retailers, or major online sellers. Those outlets offer extended warranty options, higher-grade shell materials, reinforced corners, premium wheel systems, and better customer reviews to compare. Watch for seasonal sales and check return and warranty terms before purchase. For outdoors or adventure travel, outdoor retailers carry luggage built for rough handling. For a budget-conscious upgrade from discount luggage, look for midrange brands that list materials, weight and warranty details so you can compare performance before buying.
